WHY DO I HAVE TO PAY A RESTOCKING FEE FOR ITEM(S) THAT ARE ELIGIBLE FOR A RETURN?

The Restocking Fee helps to cover a variety of cost incurred when item(s) are returned. This includes paying employees to process returns, repackaging and restocking the item(s), testing the product etc.

However, instead of charging a percentage off the item(s) retail price, we adopted a policy of charging a flat rate of S$6.99 for the Restocking Fee, regardless of the amount of item(s) returned to us in each Return Request.

Occasionally, we also run Free Returns promotions, where the Restocking Fee is waived off for the promotion period.