While every care has been taken to ensure the accuracy of your order and the quality of the item(s), we deeply regret to hear your inconvenience. You can follow the steps below to raise a claim with our customer care team.
- If you wish to raise a claim for any affected item(s), kindly submit a claim request by filling up the Claims Form online within 14 days from the date of shipping. The easy steps found in the Claims Form will ensure a fast & easy claim procedure. Our customer care team will be in touch with you within 3 working days and advise the next course of action.
- You are required to retain the affected item(s) and do not send the affected item(s) back to our fulfilment center before receiving confirmation from our customer care team as a complimentary courier may be arranged to collect the affected item(s) back to our fulfilment center for further processing.
- Upon receiving the Claim Request, our customer care team will verify the Claim Request and decide and advise on the best reasonable way to resolve it.
- If a replacement is no longer available, an online Returns Coupon Code will be issued upon collection of the defective item from you. Our Customer Care team will arrange to collect the defective item from you by Roadbull, other modes of delivery will not be applicable.
- Items returned must be unworn, unwashed, unaltered, and with their tags intact.